I had a recent experience (and am still having it) of trying to get what amounts to 17 results for a certain sport (rollball) - they have the info, but are busy. Always busy. But as the sport is new, and there aren't too many tournaments to organise, and they don't really have a functioning website, I wondered exactly HOW busy they could be. Anyway, I thought it would make it easier if I mentioned specifically the results I needed. 6 months later, I took the sport off my site, and thought I would just tell them that I'd done so as a parting shot - along with telling them that if they are not serious about their sport, how do they expect others to be?
I have now been sent an apology (good grief), and a 4-page word document pertaining to one tournament (from which I was only missing 1 result). So now I need 16 results. 6 months to get 1 result! It's clear from all of this that in general, people do not really read the content of e-mails. I've sent about 15 over the 6 months basically saying the same thing, and even giving a link to my collection of results so far, so that they can see the missing results (highlighted in garish yellow). I'm ultimately trying to save them time and effort (as well as give them another outlet for people to at least see something about their sport and maybe become curious), but in the end, it just seems pointless.
This is of course not rollball-specific. It happens many times when you try to lessen the burden on the person providing the help by minimising what they have to do, but in the end, they complicate things by not paying attention to what you say and then becoming frustrated that they are having to send you lots, when in actual fact, you only want a little.